Privacy Policy
This Privacy Policy explains how www.syntralovexis.com collects and uses personal data when you submit trip inquiry or booking request forms, contact us, or use this website.
Controller and contact details
Controller: www.syntralovexis.com LLC. Address: Unit 14, Horizon Business Center, 28 Velyka Vasylkivska St, Kyiv, 03150, Ukraine. Email: contact@www.syntralovexis.com. Phone: +380 674 209 7450. Legal representative: Michael Dubois, Managing Director. EDRPOU registration code: 96192998.
Data we collect
We may collect your name, email address, phone number, travel dates, destination interests, accommodation or excursion preferences, number of travelers, message content, and, where necessary for a booking process, traveler identification details you provide. We may also collect technical data such as IP address, device/browser data, pages viewed, and consent choices.
Purposes and grounds
We use data to respond to inquiries, prepare quotations, manage booking requests, provide customer support, keep service records, improve website performance, maintain security, and send marketing only where permitted. Processing is based on steps requested before contract formation, performance of a contract, compliance with legal obligations, legitimate business interests, or your consent where required.
Sharing of data
We may share relevant data with accommodation providers, transport providers, guides, payment or IT service providers, analytics providers, and professional advisers where needed for the stated purposes. We do not sell personal data. Recipients receive only the data reasonably necessary for their role.
Cookies and analytics
This site may use essential cookies and, if enabled, analytics or marketing tags. Non-essential tracking should be used only after consent in practice. Cookie-based processing linked to identifiable users is handled in line with our Cookie Notice and applicable personal-data rules.
Retention
Inquiry data is kept for as long as necessary to answer your request, manage follow-up, document transactions, and meet legal, accounting, or dispute-handling requirements. Analytics and cookie data is retained according to tool settings, consent status, and operational need.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, or withdrawal of consent where consent is the basis. You may also contact us with complaints at contact@www.syntralovexis.com or by phone. Consumer disputes may be escalated to the competent consumer-protection authority or courts.
Legal basis references
This policy is prepared with reference to Law of Ukraine "On Personal Data Protection" No. 2297-VI of 01.06.2010, Law of Ukraine "On Electronic Commerce (E-Commerce)" No. 675-VIII of 03.09.2015, Law of Ukraine "On Consumer Protection" No. 3153-IX of 10.06.2023, and Law of Ukraine "On Electronic Communications" No. 1089-IX of 16.12.2020.